Terms of service

Last Updated: 02/01/2025

Welcome to Pup & Pur (the “Service”).

Pup & Pur is a trademark of Auxium Innovation Labs Private Limited (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

Please read these Terms carefully before accessing or using the Service.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Return & Refund Policy.

If you do not agree with any part of these Terms, you must not access or use the Service.

2. Eligibility

By using the Service, you represent that:

  • You are at least 18 years of age.
  • You are legally capable of entering into a binding contract under Indian Laws.

3. Your Account

When you create an account with us, you agree to provide information that is accurate, complete, and up to date at all times.

You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activities that occur under your account.
  • Ensuring that any purchases or actions taken through your account are authorized by you.

We reserve the right to suspend or terminate accounts that provide false, misleading, or incomplete information.

4. Products & Usage Disclaimer

Our products, including pet shampoos and conditioners and others, are designed for external use on pets only.

  • Results may vary depending on pet breed, skin type, health, and environmental factors.
  • We do not guarantee specific results.
  • Always follow usage instructions and perform a patch test before full use.

We are not liable for adverse reactions arising from misuse, overuse, or failure to follow instructions.

5. Orders, Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as specified.
  • We reserve the right to change product prices, availability, or descriptions without prior notice.
  • Orders may be cancelled or refused in case of suspected fraud, pricing errors, or stock unavailability.

Payments are processed through secure third-party payment partners. We do not store payment card or banking details.

6. Intellectual Property

The Service and all its original content, including but not limited to:

  • Text, images, graphics, logos, illustrations.
  • Product names, packaging designs, and branding.

are the exclusive property of Auxium Innovation Labs Private Limited or its licensors.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

7. Prohibited Uses

You agree not to:

  • Use the Service for unlawful or fraudulent purposes.
  • Interfere with or disrupt the security or functionality of the Service.
  • Attempt to gain unauthorized access to our systems or data.
  • Misuse content, branding, or intellectual property.

8. Termination

We may suspend or terminate your access to the Service immediately, without prior notice or liability, if:

  • You breach these Terms
  • Your conduct is harmful to the Service, our business, or other users.
  • Offensive product reviews targeted to hurt the reputation of the brand.
  • Required by law or regulatory authorities.

Termination does not affect rights or obligations accrued prior to termination.

9. Third-Party Links

Our Service may contain links to third-party websites or services not owned or controlled by us.

We are not responsible for:

  • Content, accuracy, or availability of third-party websites, apps and platforms.

  • Their terms, policies, or practices

You access third-party services at your own risk.

10. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis.

We make no warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a perticular purpose
  • Non-infringement

We do not warrant that the Service will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the maximum extent permitted by law, Auxium Innovation Labs Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or products.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to conflict of law principles.

13. Dispute Resolution & Jurisdiction

Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

14. Changes to Terms

We reserve the right to modify or update these Terms at any time. Updates will be reflected by revising the “Last Updated” date at the top of this page.

Your continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Additional Terms

Certain features, promotions, or services may be subject to additional terms and conditions. In case of conflict, such additional terms shall prevail for those specific services.

16. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous communications, whether oral or written.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Email: contact@pupandpurstore.com

Registered Address:
Auxium Innovation Labs Private Limited
Unit 101, Oxford Towers
HAL Old Airport Road
H.A.L II Stage, Bangalore North
Bangalore – 560008
Karnataka, India

 

Last Updated: 25 Decemeber 2025