Got questions? We get it!

Pup & Pur is crafted specially for Indian pets, our formulas are designed for local weather, water, and everyday pet lifestyles. We combine world-class ingredients with a deep understanding of real pet-parent struggles, making grooming gentle, effective, and worry-free.

Yes. Our products are cruelty-free, vet-recommended, and made without parabens, SLS, or harsh chemicals. They’re gentle enough for regular use and designed with your pet’s comfort and skin health at heart.

We use premium, plant based, thoughtfully chosen ingredients that cleanse gently while nourishing skin and coat. Every formula is free from harmful chemicals and crafted to deliver safe, elevated care your pet can feel after every bath.

Absolutely. Our formulas are specially designed to work well with Indian climate conditions and hard water, helping maintain a healthy coat even through heat, humidity, and pollution.

Yes. We never test on animals and follow eco-conscious practices, from responsibly sourced ingredients to thoughtful packaging because caring for pets also means caring for the planet.

All orders are dispatched within 48 hours and delivered within 3-5 business days. A confirmation email is sent to you by our logistics company once the order has been dispatched.

Once your order has been placed, your address and phone number cannot be modified. From the time we receive an order, our products are shipped out within a very short window, and once dispatched, cannot be modified.

Refunds are offered only for damaged, incorrect, or tampered products reported within 24 hours of delivery. Since our products are personal care items, opened or used products are not eligible for return or refund.

Simply email us at contact@pupandpurstore.com within 24 hours of delivery with your order ID, product details, photos or videos of the issue, and your contact number. Our team will review and get back to you within 1–2 business days.

Once approved, refunds are initiated within 5–7 business days to the original payment method. For COD orders, refunds are processed via bank transfer or UPI, and timelines may vary by bank.

Yes, we deliver across most locations in India. Delivery timelines may vary based on your address and serviceability, especially for remote areas, and all deliveries are processed on working days only.

Shipping is free on all orders above ₹499. For orders below ₹499, a standard shipping fee of ₹29 applies. Cash on Delivery (COD) orders carry an additional ₹9 charge.

Orders are dispatched and delivered only on working days (Mon-Sat). Orders placed on weekends or public holidays are processed on the next working day.